Customer Service from Nigerian ISPs generally poor

One would ordinarily expect ISPs providing even basic internet access to individuals and businesses to have functional email accounts but I have hd to send emails to non existent email accounts listed on the websites of some ISPs. How and why an organization would advertise a non existent email address is beyond my understanding. In the case of service disruption whether planned or unplanned reaching these ISPs via phone is another huge problem as the phone...... Read more >>

By Afam Nnaji on March, 19 2010

How unique can a website be?

Websites operate in an environment that is way too different from what we are used to in the regular print media and many are yet to understand this difference. On the web the customer is in the driving seat, he wants information and wants the information fast because he does not have all the time in the world and he is spending money to visit your website. Waste his time or try to cajole him or...... Read more >>

By Afam Nnaji on November, 28 2009

Understanding Web development costing

As a matter of fact it is common to hear from a prospective client that Mr A said he will do this project for N10.00 so why are you asking for N100.00. Considering the fact that a fully functional website is not another piece of furniture it is important to state that it is supposed to showcase, inform and sell products 24 hours a day, 7 days a week without any room for downtime as people...... Read more >>

By Afam Nnaji on October, 19 2009

How web developers can better handle website projects

However, it is possible to develop some principles and and stick to those principles. I must state here that what works for Mr A may not work for Mrs B so there is certainly no “one size fits all” solution here. Feel free to trash the advice below and if you like them implement at your own risk. Put differently, I am not offering any warranty on them. Closing deals is not really easy but from...... Read more >>

By Afam Nnaji on September, 9 2009

Advice - Have 2 Proposals Ready For New Projects

The issue of price remains a major one even though the reason for price differences is not usually easy to explain especially when the prospective client would tell you that he/she paid N30,000.00 to the designer that worked on the project before or that we have received proposals from other people and none of the prices quoted is anything close to what you are asking for. One thing that has worked like magic for me is...... Read more >>

By Afam Nnaji on September, 8 2009

Online Scams: Time for EFCC to correctly identify victims as criminals

Can you really defraud a genuine business man or woman who plays by the rules? I am still waiting for the day a genuine business man or woman would stand up to tell the would how he or she was duped by Nigerian fraudsters. Thus far, the most common transactions require massive compensations for willing greedy, lazy and stupid people for their roles in facilitating one illegal business deal or the other. To put this in...... Read more >>

By Afam Nnaji on June, 4 2009

How EFCC can effectively tackle online scam (419)

No verifiable statistics to back up claims made by foreign agencies and no effort made to gather and analyze data based on facts. Otherwise, why would Nigeria and Nigerians be targeted as if majority of the online scams come from Nigerians and the EFCC cannot correct such position? Defending or promoting ideas or positions of Western agencies or nations sometimes to the detriment of Nigeria and Nigerians is wrong and must be stopped immediately. Good enough...... Read more >>

By Afam Nnaji on February, 12 2009

The customer is not always right

Many of us grew up with this phrase, some of us due to our work environments are made to promote this even when we do not believe in it and many innocent workers have been thrown into the unemployment market due to this phrase that is so wrong and unfortunately being promoted by even big organizations like banks and retail outlets all over the country. Nobody can always be right. The customer cannot and the service...... Read more >>

By Afam Nnaji on December, 11 2008

Internet Access Nightmare in Nigeria

It is not uncommon to find Nigerians with more than one modem (in some cases up to 3 or 4 modems from different ISPs) still looking for a reliable ISP due to the problems they encountered while trying to use the internet services that have been paid for. Some are already looking for buyers of these modems or phone lines even on public forums. I don’t know if there are any regulators in this area and...... Read more >>

By Afam Nnaji on October, 25 2008

How to protect yourself from bad service providers

Put differently this piece will only make sense to you if you want to learn from other peoples’ mistakes based on real life experiences. I will also provide information on how you can guarantee reasonable quality of service and how you can recover part or all of any funds spent on services or products that do not deliver on promises made. As a matter of principle I never dabble into issues I don’t have very sound...... Read more >>

By Afam Nnaji on September, 3 2008


 

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